Vignesh Aiyer
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Recent activity by Vignesh Aiyer-
I forgot my username. Or my password. Or both. What now?
Your username is often the email address you would have used to register your account. As for the password, you can click the “Forgot My Password” link and we’ll get you sorted out.And if you still...
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I have a confirmation email, but the restaurant says they don’t have my order. What gives, Dr. Grub?
If you’re hearing that they’ve not received your order, reach us immediately on our Contact Us page and we’ll get things sorted out.
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What happens after I submit an order?
We send your order to the restaurant as soon as you hit the button. The restaurant tells us they’re working on the order, we email you a receipt and text you a confirmation.
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What about those plastic Favor bags?
Any bags we give to our restaurants for packaging purposes are “greener” than your average bag. As in, they’re 100% biodegradable.That said, please recycle them if possible in your area. We’re over...
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Why does it tell me that a restaurant doesn’t deliver to me?
Our restaurants determine their own delivery ranges, so it’s possible – if you’re browsing by neighborhood, city or landmark rather than a specific address – that a specific restaurant listed won’t...
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How do I change my credit card information?
To change your credit card info, click “your name” in the top right corner of the page. Options to edit your saved payment details are hiding in there.
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Can you stop the texting?
Yes, of course! Just reply to a confirmation with the word STOP. Heads up: if you use Google Voice, you’ll need to reply directly through their site and/or app.
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Something is wrong with my food. What do I do?
If there’s a problem with your order, please call the restaurant and let them know. You can find that phone number in your order confirmation email.Of course, you can reach out to our Customer Care...
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How do I browse restaurants near me?
The best way is to make sure you enter your address as specifically as possible. The search results will be tailored to restaurants that deliver to that address or restaurants that are within a rea...
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How are the menu prices determined?
The restaurants we work with are contractually obligated to match the prices they have set on their menus. If you see any discrepancies, reach us on our Contact Us page and we’ll talk to the restau...