General
Getting Started
Ordering
- What if I don’t receive an order confirmation email?
- How do I change or cancel an order after I’ve placed it?
- Who do I call to check on the status of my order?
- I have a confirmation email, but the restaurant says they don’t have my order. What gives, Dr. Grub?
- Something is wrong with my food. What do I do?
Your Account
- Can I save special delivery instructions to my address?
- Can I save multiple addresses? Like “home,” “work,” and “future husband’s”?
- Can I have two Favor accounts with the same email address?
- I forgot my username. Or my password. Or both. What now?
- Can you stop the texting?
- What’s the deal with “Order History”?
Payment
- How do I change my credit card information?
- So, what’s it cost to use Favor?
- How do I redeem a promo code?
- Is my payment info secure?
- When is my credit card charged?
- Can I save my payment information?