I'm a Customer

General

• What is Favor?
• What browsers does Favor support?
• How does Favor make ordering delivery more eco-friendly?
• What about those plastic Favor bags?

Getting Started

• How does ordering for pickup work?
• How do I browse restaurants near me?
• How do I order?
• Where did these restaurant ratings and reviews come from?
• What happens after I submit an order?

Ordering

• What if I don’t receive an order confirmation email?
• How do I change or cancel an order after I’ve placed it?
• Who do I call to check on the status of my order?
• I have a confirmation email, but the restaurant says they don’t have my order. What gives, Dr. Grub?
• Something is wrong with my food. What do I do?

Your Account

• Can I save special delivery instructions to my address?
• Can I save multiple addresses? Like “home,” “work,” and “future husband’s”?
• Can I have two Favor accounts with the same email address?
• I forgot my username. Or my password. Or both. What now?
• Can you stop the texting?
• What’s the deal with “Order History”?

Payment

• How do I change my credit card information?
• So, what’s it cost to use Favor?
• How do I redeem a promo code?
• Is my payment info secure?
• When is my credit card charged?
• Can I save my payment information?

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Other

• I Was Charged The Wrong Amount
• Multiple Charges on My Card
• $1 Charge on My Card
• How do I share my opinion about a particular restaurant?
• Why does it tell me that a restaurant doesn’t deliver to me?
• How are the menu prices determined?